Refund Policy

Compliant with UAE Federal Laws & PDPL Requirements
Mona Tourism LLC – Dubai, United Arab Emirates
Last Updated: 1st Nov 2025

1. General Policy

Mona Tourism LLC strives to provide exceptional travel services. All refunds are processed in accordance with the terms of the service purchased and applicable laws.

2. Eligible Refunds

Refunds may be granted in the following cases:

  • Cancellation of tours, flights, or packages by Mona Tourism or suppliers
  • Overpayments made by the client
  • Services not delivered as agreed
  • Visa or travel denial due to factors beyond the client’s control

3. Non-Refundable Cases

Refunds will not be issued in the following situations:

  • Voluntary cancellation by the client after the allowed cancellation period
  • No-show for flights, tours, or hotel bookings
  • Penalties applied by airlines, hotels, or other third-party suppliers
  • Partial utilization of services (e.g., starting a tour but leaving early)

4. Refund Request Procedure

To request a refund, clients must:

  • Submit a written refund request via email to holidays@monatourism.com
  • Include booking reference number and supporting documents
  • Provide accurate bank or payment details for processing

5. Processing Time

Refunds are usually processed within 10–15 business days after approval. Delays may occur due to bank processing times or third-party supplier settlements.

6. Partial Refunds

In some cases, partial refunds may be issued if certain services have already been utilized. Fees, taxes, and supplier charges may be deducted as applicable.

7. Third-Party Services

Refunds for third-party services (flights, hotels, cruises, tours) are subject to the supplier’s policies. Mona Tourism will assist clients but is not responsible for the amount or timing of supplier refunds.

8. Governing Law

This Refund Policy is governed by the laws of the United Arab Emirates. Any disputes will be resolved under UAE jurisdiction.

9. Contact Information

Mona Tourism LLC
Dubai, United Arab Emirates
Email: holidays@monatourism.com
Phone: +971 50 864 3848