Privacy Policy
Compliant with UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection (PDPL)
Mona Tourism LLC – Dubai, United Arab Emirates
Last Updated: 1st Nov 2025
1. Introduction
Mona Tourism LLC (“we”, “our”, “us”) is committed to protecting your personal data in accordance with the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (“PDPL”). This Privacy Policy explains how we collect, process, store, and protect your information.
2. Legal Basis for Processing Personal Data
We process your data only under the legal bases permitted by the UAE PDPL, including:
- Performance of a contract (e.g., travel bookings, visa services)
- Compliance with legal obligations
- Explicit consent (e.g., marketing)
- Legitimate business interests
- Protection of vital or public interests
3. Personal Data We Collect
A. Identity Information
- Full Name
- Date of Birth
- Nationality
- Passport Details
- Emirates ID (if required)
B. Contact Information
- Email Address
- Mobile Number
- Residential Address (when applicable)
C. Travel Information
- Travel Dates & Destinations
- Flight & Hotel Preferences
- Visa Documentation
- Emergency Contact Details
D. Financial Information
- Billing Details
- Payment Confirmation
- Transaction Records
- We do not store credit card numbers.
E. Technical Information
- IP Address
- Browser & Device Information
- Cookies & Analytics Data
4. Purpose of Processing Personal Data
Your data is used for:
- Booking flights, hotels, tours, transfers, cruises
- Providing visa assistance
- Creating itineraries, quotations, invoices
- Communicating booking updates and confirmations
- Improving customer experience
- Marketing communication (only with consent)
- Legal and regulatory compliance
- Fraud prevention and system security
5. Data Sharing and Transfers
We may share your information with the following, only as necessary:
A. Travel Partners
- Airlines
- Hotels
- Tour Operators
- Cruise Companies
- Transport Providers
